12 MONTH RUBBER WARRANTY
Our 12 month warranty gives you peace of mind concerning defects and product faults. Should you experience any quality issues, please get in touch with our Customer Service Team.
Terms of Warranty
- This quality warranty covers manufacturing or hardware faults (buckles, snaps, zips) where the item was unable to withstand acceptable occasional use.
- Acceptable use implies a well-fitted garment, stored in a dry dark environment.
- Warranty excludes light damage except in cases where we have been informed within 14 days of receipt that light damage is visible.
- Warranty is void in cases where the original garment has been repaired by a third party.
- The warranty does not cover accidental damage (eg rips, tears, holes) however this may occur, and is not transferable to any other person or purchase.
- UK orders will have return shipping included however you may be required to ship the garment back to us initially at your own expense, to be reimbursed later.
- International orders will not have shipping, customs fees, taxes or duties included, however, we will cover the cost of shipping repaired goods back to you from the UK. You will still be liable for any local customs fees, taxies or duties that are payable.
Latex Colour Notice
⚠ Important: Light & Translucent Latex
Please read before purchasing garments in light, translucent, or pastel latex.
Latex in lighter colours is naturally more sensitive to visible marks. Contact with metal items — such as zips, jewellery, buckles, rivets, and snaps — as well as skin salts, oils, or friction from normal wear, can leave faint marks, dull patches, or slight discolouration on the surface. This is a known behaviour of the material, not a manufacturing fault.
In most cases, marks gradually diffuse and become less visible as the garment is worn, cleaned, and polished. They may not disappear immediately.
Because this is an inherent property of light-coloured latex, marks caused by wear, contact with metal, skin salts, or handling are not considered defects and are not covered by our warranty or replacement policy.
If you prefer a garment that hides marks more easily, darker colours or opaque latex are usually a better choice.
By purchasing light or transparent latex, you acknowledge and accept that this material may develop visible marks during normal use.
