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Accessibility

Regulation.co.uk is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so aim to adhere to many of the available standards and guidelines.

We endeavour for our website to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1.

Please get in touch if you experience any difficulties accessing our website, or if you have any feedback or suggestions on how we can make our services more accessible and user-friendly. Our support team will endeavour to assist you either via email or over the phone.

 

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RETAIL LOCATION

You can visit our UK retail location to browse a wide range of BDSM products and fetish gear.

Regulation London Store

REGULATION STORE

13a Bateman St, Soho, London, W1D 3AF

Visit Store


■ Two Floors
■ Licensed Sex Shop
■ Fetters' London Stockist
■ Men's Fetish Wear
■ Spacious Fitting Rooms
■ Click & Collect
■ Online Returns
■ Custom Fit Service

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UK SHIPPING

2 - 5 Day Shipping - Free*
1 - 2 Day Shipping - from £3.90

*Spend over £50 for free UK Shipping. Excludes furniture. 

WORLDWIDE SHIPPING

EU Shipping - from £12.00 
International Shipping - from £15.00

Calculate shipping on the cart view page after adding items.

LONDON STORE COLLECTION

Collect orders from our London Store in 2 - 5 days. Same day if all stock is available. You'll receive an email notification once your order is ready.

TAXES & CUSTOMS CLEARANCE

EU orders under €150
We'll charge EU taxes. No customs clearance fees.

EU orders over €150 and non-EU Countries
We'll remove UK VAT (20%) at checkout. These orders are subject to local taxes, duty and clearance fees.

Germany & France
Duties, taxes + fees can be pre-paid on most orders. Select the prepaid shipping method at checkout when available.

Some products have customs restrictions. You must check local laws before ordering.

RETURNS/EXCHANGES

Ordered something and changed your mind? Most of our items can be returned or exchanged with 30 days. Exclusions apply to gift cards and custom made products. Start your return at: regulation.co.uk/returns

DISCREET & SUSTAINABLE PACKAGING

Your order will be shipped in a plain discreet padded envelope or box with additional padding and protection. We use paper-based and recycled postal packages whenever possible.

12 MONTH RUBBER WARRANTY

Our 12 month warranty gives you peace of mind concerning defects and product faults. Should you experience any quality issues please get in touch with our Customer Service Team.

Terms of Warranty

  • This quality warranty covers manufacturing or hardware faults (buckles, snaps, zips) where the item was unable to withstand acceptable occasional use.
  • Acceptable use implies a well-fitted garment, stored in a dry dark environment.
  • Warranty excludes light damage except in cases where we have been informed within 14 days of receipt that light damage is visible.
  • Warranty is void in cases where the original garment has been repaired by a third party.
  • The warranty does not cover accidental damage (eg rips, tears, holes) however this may occur, and is not transferable to any other person or purchase.
  • UK orders will have return shipping included however you may be required to ship the garment back to us initially at your own expense, to be reimbursed later.
  • International orders will not have shipping, customs fees, taxes or duties included, however, we will cover the cost of shipping repaired goods back to you from the UK. You will still be liable for any local customs fees, taxies or duties that are payable.

ACCIDENTAL DAMAGE REPAIR

We know that accidents sometimes happen so we're offering 30% off your rubber garment's repair within 6 months of it's arrival. This excludes the cost of getting your item back to us. A quote is required before ordering. Just contact our Customer Service Team.

Terms & Conditions
A discount code will be included in your shipping confirmation email. It will be valid for 95 days. The code provides 30% off rubber repairs and can be applied at checkout in our London store or online. Offer only valid in cases where repair is possible and practical.

You are responsible for covering the cost of all inbound shipping fees and any customs taxes, charges or duties we incur when receiving your garment for repair. REGULATION will cover outbound shipping costs minus customs fees/taxes. Offer has no monetary value and cannot be applied in conjunction with any other offer or promotion. Code is not transferable to other purchases or customers.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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